We develop Standard Operating Procedures, entire Operations Manual and Orientation and Training Manuals for small business.
A Standard Operating Procedure (SOP) is used to capture and store a business workflow in writing and/or pictures and diagrams. Each SOP represents a separate function within the business.
An Operations Manual is a collection of all of the companies SOP's organized and stored in one place. Some companies keep their SOP's in 3 ring binders, others on expensive and confusing intranets but many are choosing to store their SOP's on the Tempest Gateway where every employee can easily find and use every SOP, anytime, anywhere on any computer or on their phones through the Tempest Gateway App.
There are many different approaches but the most common format is a simple step by step list of how to perform a particular function. Visual process flows are also common side by side with the written process to re-enforce the workflow as well as help both visual and reading-based learning. Our operations experts can offer more options and guidance on ways to structure SOP's. In order for our experts to document your processes, we need you to explain them to us.
See below for a visual workflow explaining our Plan, Build, Deploy process.
You send us what you already have written
From there, we will write your standard operating procedures, training manuals or onboarding materials using professional and attractive templates that we have developed and customized with your logo and company name until you are successful.
Finally, your customized policies and procedures are delivered to you for your review and approval. We are happy to meet with you to review the documents and ensure everything is perfect!
You can work on your own time without having to schedule meetings with us to create a process description.
Phone or Zoom Meeting is the most effective way to ensure understanding and capture of business processes.
This video demonstrates how to use a screen recorder to capture images from your computer screen while filming the procedure.